Customer service
When can online customer service be provided?
A friendly representative is waiting to answer your question.
Our daily working hours are from 9:00-18:00 (GMT+8)
Can I send an email to raise my questions or concerns?
Of course, just send a message to guanyu279188901@outlook.com We will reply to you within 12 hours.
To get the fastest response, please make sure to write your order number in the message body.
Social contact:
Whatsapp： +86 13621406273
ordering information
How to place an online order?
Online ordering is both simple and secure.
Our website will guide you through the ordering process, but before that, let's take a look at a preview.
1.Use our search bar or browse by department to find the product you are looking for.
2.Click on the project you want.
3.Read the information on the product page and select the customization option for the item from the available sizes.
4.After completion, click on add to cart.
5.You can adjust the quantity in your shopping cart.
6.Carefully check your order and click the checkout button.
7.Enter your shipping information. Select the delivery type and click Apply to view your order total before continuing.
8.Enter your payment information and any coupon or gift card codes you would like to use before continuing.
In this step, your card will not be charged.
9.Carefully review your order and submit it.
Do I have to order online?
We welcome placing orders via email. You can send the order list to guanyu279188901@outlook.com
How can I change my order?
You can change or cancel the order at any time before it enters the shipping process. If you wish to change or cancel your order, please contact our online customer service for chat or email as soon as possible guanyu279188901@outlook.com If you have not received a response from us confirming the order changes via email, it may be because we have not made the changes yet. After the order enters our shipping process, we are unable to modify, cancel, or correct your order in any way.
What should I do if my order hasn't arrived yet?
If your order does not arrive as expected, please contact us.
Items may be lost during transportation. We will resend a new package for free.
Do you accept customized team uniform orders?
We welcome group and corporate orders and are pleased to offer bulk discounts. We realize that your uniform has a significant impact on your team, so your on field image is our top priority. Together with our professional artist team, your representative will collaborate with you to create your team's unique personality and appearance. Whether you choose from our collection of house signs or create your own masterpiece, we will work with you to ensure that your team looks as good as possible.
Can I place an order for my retail business?
We welcome corporate orders and are pleased to offer bulk discounts on our sportswear prices. Please add our commercial WhatsApp:+86 13621406273. Or send an email to guanyu279188901@outlook.com We do not act as wholesale distributors for any of the products we sell.
transport
When can I receive my order?
The delivery to most physical addresses will be completed within 5 to 25 working days. The following internal processing procedures will delay the shipment of your order: customization, booking, and special orders. Your entire order shipment will be based on the number of shirts in the order. Typically, if each shipment is less than 15 shirts or 3 kilograms, we will add an additional shipment if it exceeds 15 shirts or 3 kilograms.
What mode of transportation do you use?
We offer free shipping for China Post, and you can choose Express Shipping to speed up your package.
Can I send it to a post office box or a private mailbox address?
When you add the delivery address for the post office box, we can only use China Post or EMS for shipping.
Are there any restrictions on your products in my country?
All countries regulate the quantity and types of goods that can be imported. Sportswear is usually not considered a restricted item, but please consult your local customs agency before placing an order.
Do you collect taxes?
When you check out, we do not impose tariffs on non EU countries, but your local customs officials will conduct a tariff assessment before allowing items to enter your country. The carrier usually pays these fees on your behalf and charges you at the time of delivery. You are responsible for all customs duties, including tariffs, taxes, brokerage fees, and any other fees assessed at the border prior to delivery. For EU countries, we will charge a customs duty of 20% or more on the order payment amount. And we will only charge 8% of the order payment amount for the taxes you pay at checkout.
Can I return the item?
Before returning the product, please contact our customer service to obtain an estimate of your return shipping cost.
What should I do if I am missing a product, or if I receive a defective or incorrect product?
If your order was not processed correctly, please accept our apology.
Just contact us and we will do our best to correct your order as soon as possible. We usually offer free reshipment of goods from New Jersey.
Return Policy:
If you are not completely satisfied with the purchased product, you can return it to us within 30 days of receiving the package for a full refund. No matter what the reason for your dissatisfaction with the purchased product is. Please feel free to contact us and send the product in a sellable condition to the correct address. (We only accept returned sweatshirts without customized badges, names, or numbers)
What else?
You can return the product to us within 30 days after receiving it. two The product must remain in a sellable condition and be in its original box and/or packaging. For second-hand goods, we offer you a limited 30 day warranty. Afterwards, please refer to the manufacturer's warranty policy. After we receive the package you returned, it will be inspected by our distribution center. Your refund will be processed within 2 days and automatically applied to your credit card or original payment method. five Please contact us to avoid any delays in processing your refund.
How to maintain your jersey?
Many details of round neck shirts and shorts are printed through heat transfer printing, and we recommend that you wash them by hand.
Because machine washing can damage the printing part.
If you use a machine to wash, please wash the back of the shirt.
2. Please do not rub or wash the printed area vigorously, and avoid prolonged exposure to sunlight on the shirt. Additionally, please hang your shirt when not wearing it. three If the print peels off, please lay the shirt flat, cover the letters and numbers with clean and non stick plastic paper or template, and iron at 150 ° C for 7-8 seconds. If it doesn't work, please iron again.
Attention: Do not iron the print directly.
